Terms and Conditions of Service – Voice-Over Recording via Internet – Voix Off by Charlotte

Article 1 – Purpose

These General Terms and Conditions of Service (T&Cs) define the terms and conditions under which the voice-over artist, Voix Off by Charlotte, hereinafter referred to as “the Service Provider,” offers voice-over recording services through her website www.voixoffbycharlotte.com, as well as the terms of purchase by the Client, hereinafter referred to as “the Client,” of these services.
These T&Cs prevail over any other Client document unless otherwise agreed in writing by the parties.

Article 2 – Services Offered

The Service Provider offers professional voice-over recording services for various media, including:

Television, radio, or online advertisements
Corporate films and institutional videos
Documentaries and narrations
Interactive voice response systems and telephone messages
E-learning and educational content
Commercial presentations, audio guides, and other specific needs

The services also include:

Artistic direction during the recording
Audio post-production: editing, cleaning
Delivery of files in the requested digital format (WAV, MP3, etc.)

Article 3 – Ordering

3.1 Ordering Procedure

The Client places an order via the Voix Off by Charlotte website or by any other communication method accepted by the Service Provider:
hello@voixoffbycharlotte.com or +33 6 50 96 97 13.

Each order must include the following information:

Nature of the project and type of voice sought (gender, age, style, accent)
Text to be recorded and specific instructions regarding tone or interpretation
Details regarding usage rights (duration, media, territories)
Desired delivery deadlines
Number of words or finished minutes to be recorded

These terms apply to services performed in France and abroad.

3.2 Order Confirmation

An order is confirmed when the Client accepts the T&Cs, any applicable quote, and completes payment. Any modification to the order after confirmation requires the Service Provider’s approval and may result in additional charges or extended deadlines.

3.3 Order Cancellation

The Client may cancel the order before the service begins, subject to administrative fees. Once the service has commenced, no refund will be issued upon cancellation.

Article 4 – Pricing and Payment Terms

4.1 Pricing

Service prices are quoted in euros, net of VAT, as VAT is not applicable under Article 293-B of the French General Tax Code. Prices are determined based on project complexity, recording duration (flat rate, per second, per minute, per word), and usage rights (commercial use, geographic scope, duration). Custom quotes can be provided upon request for specific projects.

4.2 Payment Terms

Payment must be made in full before the service begins unless otherwise agreed for quotes of €300 or more, where payments can be staggered: 40% deposit and 60% upon delivery.
Accepted payment methods include bank transfers or secure online options (via Wise or PayPal).

4.3 Late Payments and Penalties

In the event of late payment, the Service Provider reserves the right to suspend the service and apply legal interest penalties. Failure to pay on the agreed date will result in immediate payment of all outstanding amounts. A flat recovery fee of €40 will also apply under Article D. 441-5 of the French Commercial Code, without prejudice to further damages.

Article 5 – Service Execution

5.1 Delivery Times

The Service Provider commits to performing services within the timeframes defined at the time of order confirmation. These timeframes are indicative and depend on the project’s complexity and the timely provision of necessary elements by the Client.

5.2 File Delivery

Audio files are delivered electronically (email, secure download link) in the requested format (WAV, MP3, etc.). The Client must verify the files upon receipt. Any claim for non-conformity must be submitted within seven (7) days of delivery.

5.3 Pick-Ups or Corrections

The Service Provider will make minor corrections or adjustments (“pick-ups”) to delivered files if errors in pronunciation or interpretation are due to the Service Provider’s fault.

Free pick-ups: The Client is entitled to two (2) minor adjustments free of charge.
Additional pick-ups: Beyond this, additional fees will apply based on the duration and nature of the requested modifications. Text or instruction changes after the initial recording will be treated as additional services and billed separately.

Article 6 – Intellectual Property Rights

6.1 Usage Rights Assignment

The Service Provider assigns usage rights for recorded voice-overs as specified in the order (duration, territory, media). Assigned rights include:

Limited use for the specified duration and geographic areas (e.g., national use for 1 year).
Specific media detailed in the order (TV, radio, web, etc.).

The rights assignment becomes effective only after full payment. Unauthorized usage requires a new written agreement and adjustment of fees.

6.2 Prohibited Use

The Client agrees to use audio files strictly as defined in the order. Unauthorized use (resale, redistribution, modification, artificial intelligence processing) without the Service Provider’s consent constitutes copyright infringement and may result in legal action.

6.3 Promotional Use by the Service Provider

The Service Provider reserves the right to use recorded voice-overs as examples or demos for promotional purposes on her own platforms (website, portfolio, social media), unless the Client objects in writing when placing the order.

Article 7 – Liability

7.1 Service Provider’s Obligation

The Service Provider is committed to providing services in accordance with professional standards. Liability is limited to the proper execution of defined services. In case of proven fault, liability is limited to direct damages, excluding indirect damages.

7.2 Client’s Obligation

The Client guarantees the legality of texts provided for recording and assumes responsibility for any consequences arising from their use.

Article 8 – Withdrawal Rights

As per Article L121-21-8 of the French Consumer Code, withdrawal rights do not apply to fully executed services initiated with the Client’s consent.

Article 9 – Claims and Disputes

Claims must be submitted in writing within seven (7) days of delivery. Failing amicable resolution, disputes will be subject to the jurisdiction of the courts where the Service Provider is registered.

Article 10 – Personal Data Protection

The Service Provider complies with GDPR. Data collected is used exclusively for order processing. Clients may access, rectify, or delete their data by contacting hello@voixoffbycharlotte.com.

Article 11 – Force Majeure

Neither party shall be held liable for delays caused by force majeure (natural disasters, wars, strikes, pandemics, etc.).

Article 12 – Final Provisions

If one or more clauses of these General Terms and Conditions of Sale (GTCS) are deemed null or unenforceable by a competent court, the other provisions shall remain in effect. The Service Provider reserves the right to modify the GTCS at any time, without prior notice. However, the GTCS applicable to the Client are those in effect at the time of the order.

Article 13 – Applicable Law

These general terms and conditions are governed by French law. They are written in French. In the event that they are translated into one or more languages, only the French text shall prevail in the event of a dispute. The parties agree to seek an amicable resolution to any dispute that may arise from the execution of the services. If they fail to reach an agreement, the parties will submit the dispute to the competent commercial court.

Legal Notices

Legal Information
In accordance with Article 6 of Law No. 2004-575 of June 21, 2004, regarding trust in the digital economy, users of the Voix Off by Charlotte website are informed of the identity of the various parties involved in its creation and maintenance:

Website Owner: Charlotte TRAVERT – Voix Off by Charlotte
34 rue de Libourne, 33100 Bordeaux – France
Phone: +33 6 50 96 97 13
Email: hello@voixoffbycharlotte.com
Publication Director: Charlotte TRAVERT
The publication director is a natural or legal person responsible for the content published on the site.
– Hosting Provider: Hostinger
The website is hosted by the company Hostinger, whose headquarters are located at:
Hostinger International LTD, 61 Lordou Vironos Street, 6023 Larnaca, CYPRUS.
Contact: Reach Hostinger via https://www.hostinger.fr/contact
– Development and Design: Gypsea Agency, Marion Bressac
– Photo Credits: Cédric Gorrias
– Sound Mixing and Demo Reels: William Pinot
2. Intellectual Property and Copyright Infringements
All elements accessible on the website (texts, images, logos, sounds, videos, etc.) are protected by the provisions of the Intellectual Property Code. Any reproduction, representation, modification, publication, or adaptation of all or part of the elements of the website, regardless of the means or process used, is prohibited without prior written authorization from Charlotte TRAVERT, Voix Off by Charlotte.
Any unauthorized use of the website or any of its contents will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of Articles L.335-2 and following of the Intellectual Property Code.
3. Management of Personal Data
Users are informed that during their visits to the website, personal data may be collected (name, first name, email address, etc.). These data are collected solely as part of the services offered on the website, such as the contact form.
In accordance with the French Data Protection Act (“Informatique et Libertés”) of January 6, 1978, as amended, users have the right to access, correct, and oppose the processing of their personal data. To exercise this right, users may send their request to Voix Off by Charlotte by email at hello@voixoffbycharlotte.com.
Personal data collected will not, under any circumstances, be shared with third parties.
4. Hypertext Links and Cookies
The Voix Off by Charlotte website contains hypertext links to other websites. Voix Off by Charlotte has no control over the content of these sites and therefore assumes no responsibility for them.
Browsing the Voix Off by Charlotte website may result in the installation of cookies on the user’s computer. A cookie is a small file that does not allow the identification of the user but records information about the browsing activity of a computer on a site.
Users can configure their browsers to refuse the installation of cookies by following the instructions provided by the main browsers.
5. Limitation of Liability
Charlotte TRAVERT cannot be held liable for direct or indirect damage caused to the user’s equipment when accessing the Voix Off by Charlotte website, resulting either from the use of equipment that does not meet the specified requirements or from the occurrence of a bug or incompatibility.
Interactive spaces (contact form) are available to users. Charlotte TRAVERT reserves the right to delete, without prior notice, any content posted in these spaces that violates applicable French law, particularly those relating to data protection.
6. Applicable Law and Jurisdiction
Any dispute related to the use of the Voix Off by Charlotte website is subject to French law. Exclusive jurisdiction is granted to the competent courts of Bordeaux.
Last updated: December 17, 2024

Privacy Policy

Introduction

As part of its activity, the Voix Off by Charlotte website collects and processes personal data about its users. This privacy policy aims to inform users about how their data is collected, used, and protected, as well as their rights.

By using the Voix Off by Charlotte website, you agree to the terms of this privacy policy.

Data Controller

The data controller for the data collected on the Voix Off by Charlotte website is:

Name: Charlotte TRAVERT
Address: 34 rue de Libourne, 33100 Bordeaux
Email: hello@voixoffbycharlotte.com
Phone: +33 6 50 96 97 13

Personal Data Collected
a) Data Automatically Collected
While browsing the Voix Off by Charlotte website, certain information is collected automatically, including:

IP address;
Type of browser and device used;
Pages visited and dates and times of visits;
Navigation data (cookies).

b) Data Provided by the User
When filling out contact forms or subscribing to the newsletter (if applicable), users may be required to provide certain personal information, such as:

First and last name;
Email address;
Phone number (optional);
Any other information shared in messages sent via the contact form.

Purposes of Data Processing

The data collected on the Voix Off by Charlotte website is used for the following purposes:

Responding to inquiries and messages sent via the contact form;
Enhancing the user experience and customizing the services offered;
Analyzing site traffic and user behavior using tools like Google Analytics (or other applicable analytics tools);
Managing newsletter subscriptions (if applicable);
Ensuring the proper functioning and security of the website.

Data Recipients

The data collected is exclusively intended for Charlotte TRAVERT and will not be shared or sold to third parties without the user’s prior consent, except where required by law.

In some cases, data may be shared with technical service providers who assist with the proper functioning of the website (e.g., hosting providers, analytics services). These providers are committed to maintaining data confidentiality.

Data Retention Period

Personal data is retained only as long as necessary for the purposes for which it was collected:

Data from the contact form is retained for one year after the last exchange;
Cookies are retained for a maximum duration of 13 months;
Navigation data used for statistical purposes is anonymized and retained for three years.

Cookies

The Voix Off by Charlotte website uses cookies to improve users’ browsing experience and analyze site traffic. A cookie is a small text file stored on the user’s device during a site visit.

You can choose to disable cookies by configuring your browser settings. However, some site functionalities may be affected.

a) Types of Cookies Used:

Functional Cookies: Necessary for the proper functioning of the site.
Performance Cookies: Used to measure site traffic (e.g., Google Analytics or other tools).
Advertising Cookies: If applicable, used to personalize advertising content.

Your Rights

In accordance with applicable regulations, users have the following rights regarding their personal data:

Right of Access: You can request to know what personal data we hold about you.
Right of Rectification: You can request corrections to your personal data if there are errors or updates needed.
Right to Erasure: You can request the deletion of your personal data under certain conditions.
Right to Restriction: You can request a suspension of the processing of your personal data.
Right to Object: You can object to the processing of your data for legitimate reasons.
Right to Data Portability: You can request the transfer of your data to another provider.

To exercise your rights, please send an email to hello@voixoffbycharlotte.com.

Data Security

The Voix Off by Charlotte website implements technical and organizational security measures to protect users’ personal data from unauthorized access, disclosure, alteration, or destruction.

However, despite our efforts, no data transmission over the Internet is entirely secure. We cannot guarantee absolute security for information transmitted via the site.

Changes to the Privacy Policy

Voix Off by Charlotte reserves the right to modify this privacy policy at any time to comply with legal or technical changes. Modifications will be published on this page with the updated date.

Contact

For any questions or requests regarding this privacy policy, you can contact us at:

Email: hello@voixoffbycharlotte.com
Address: 34 rue de Libourne, 33100 Bordeaux

Last Updated: December 17, 2024